1. Introduction
Welcome to igate, a society and community management platform operated by One Stop Property Solutions Pvt. Ltd. ("Company", "We", "Us", or "Our").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the igate mobile application or web platform. We are committed to protecting the personal data of all residents, administrators, guards, vendors, and other users of the igate platform.
By using igate, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
We may collect the following types of information when you use the igate platform:
3. How We Use Your Information
We use the information we collect from the igate platform to:
- •Provide, operate, and maintain the igate platform and its features.
- •Process billing, generate invoices, and manage financial transactions.
- •Facilitate visitor management and community security operations.
- •Enable communication between residents, administrators, and vendors.
- •Send notifications about society events, maintenance, and emergencies.
- •Improve our services, troubleshoot issues, and enhance user experience.
- •Comply with legal obligations and enforce our terms of service.
4. Visitor Management
The igate platform includes visitor management features designed to enhance community security. When visitors are registered through the igate app:
- •Visitor name, phone number, purpose of visit, and vehicle details may be recorded.
- •Entry and exit timestamps are logged for security purposes.
- •QR codes may be generated for pre-approved visitor access.
- •This data is stored securely and is accessible only to authorized society administrators and security personnel.
5. Security Assistance
The igate platform provides security assistance features to protect residents and property:
- •Emergency alerts and SOS features may collect location data temporarily for safety response.
- •Incident reports and patrol logs are maintained for community security records.
- •Vehicle registration data is processed only for authorized entry/exit management.
- •All security data is handled with strict access controls and is not shared with third parties except as required by law.
6. Community Connectivity
The igate platform fosters community engagement through various connectivity features:
- •Community buzz posts, event announcements, and marketplace listings are visible to society members.
- •Chat messages and group communications are encrypted and accessible only to participants.
- •Notice board and guideline content is managed by authorized administrators.
- •User-generated content remains the responsibility of the posting user, subject to community guidelines.
7. Account & Data Handling
We implement industry-standard security measures to protect your data on the igate platform:
Encryption
All data in transit and at rest is encrypted using AES-256 encryption.
Access Control
Role-based permissions ensure only authorized users access specific data.
Audit Trails
All critical actions are logged for accountability and transparency.
Secure Storage
Data is stored on secure, geo-redundant servers with regular backups.
While we implement best-in-class security, no internet-based service is completely breach-proof. In the event of a data incident, we will notify affected users within 72 hours as required by applicable law.
8. Data Retention
We retain your personal data on the igate systems only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- •Active accounts: Data is retained as long as your account on the igate app is active.
- •Financial records: Billing and payment data is retained for a minimum of 7 years to comply with tax and accounting regulations.
- •Security logs: Visitor and access logs are retained for 12 months from the date of creation.
- •Deleted accounts: Upon account deletion, personal data is purged from igate systems within 90 days, except where legal obligations require longer retention.
9. Children's Privacy
igate is a property and community management tool — it is not intended for use by individuals under the age of 18.
We do not knowingly collect personally identifiable information from anyone under 18 years of age. If we discover that a minor has registered on the igate platform, we will immediately delete their data. Please contact us if you believe a minor has created an account.
10. Your Rights
You own your data. As a user of the igate platform, you have the right to:
To exercise any of these rights, please contact us at support@igatesecurity.com — we respond within 48 hours.
11. Contact & Account Deactivation
If you wish to deactivate your account on the igate platform, you may do so through your profile settings or by contacting our support team. Upon deactivation:
- •Your profile will be removed from active listings and community features.
- •Financial records will be retained as required by law.
- •You may request complete data deletion by emailing us.
Contact Us
Phone Support
+91 98765 43210
Mon-Fri, 9 AM - 6 PM IST
Registered Office
One Stop Property Solutions Pvt. Ltd.
Bangalore, Karnataka, India
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and notify users through the igate platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.